Call Answering Cork, part of the Call Pal Group, provides trusted call answering and virtual reception services for businesses across Cork city and county. Whether you’re managing client calls, handling overflow, or need support during busy periods, our Irish-based reception team ensures your customers always receive a professional, friendly response — every time.
What we do
Call Answering Service Cork
We answer every call in your company’s name, ensuring a polished first impression for your Cork business. Our team screens, routes, and transfers calls based on your preferences — delivering every message promptly and accurately.
Reception Overflow Service Cork
When your lines are busy, you’re in meetings, or your in-house team is away, we step in seamlessly. Our receptionists follow your exact greeting and call handling rules, providing a completely consistent experience for your callers.
Outbound Calling Services Cork
From appointment setting and client follow-ups to lead qualification and database updates, our outbound calling services support businesses throughout Cork. We can help you manage outreach, reconnect with clients, and keep communication flowing.
Diary Management Service Cork
We take care of your bookings, cancellations, and rescheduling so you can focus on your clients. Our receptionists manage your calendar with precision, ensuring your schedule runs smoothly every day.
All your call handling in one place
Whether you need full-time cover, overflow assistance, or help managing appointments, our Irish-based team provides dependable support to Cork businesses of all sizes. It’s a simple, professional solution that makes your company sound as polished and responsive as it deserves.
How It Works
Getting started is straightforward:
- Send us your call script and key details.
- We configure your company on our system.
- Receive your dedicated divert number.
- Divert your calls through your provider.
From there, every call is answered in your company’s name — local, seamless, and dependable.
What our customers think
Climeaction Cork
“We have worked with Call Pal since we started our business in March 2021 and their service and performance has been fantastic…
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the team are so in tune with our business that customers have commented on the excellent service they get when they call – would highly recommend to any busy business where you need a responsive and reliable partner”
Paul Murphy
Chief Executive Officer
Ashdale Clinics Cork
“I first enlisted the services of Call Pall for my clinics almost a year ago, when during the COVID pandemic, my previous call services company couldn’t cope with the disruption and stopped supporting me…”
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“This meant I was both trying to deal with my clients’ bookings, calls and issues along with trying to keep the normal basics running in my Cork and London clinics. As for many people, it was an extremely stressful time for me to say the least, while at the same time as a practitioner, I was trying my best to help my clients’ with their own well-being.
A friend recommended Call Pall, and to be honest, at first, I didn’t wish to deal with a new company, my system of bookings, have to explain the way I did things etc., etc., but eventually, I had no choice and really needed help. So I made the call.
From the minute I contacted them, it was a completely refreshing experience. I was immediately put at ease, it was almost like a business counselling experience. Donna explained that she had spoken to many people in the same position as me, and they had step-by-step, arranged for my old number to be used, put on a call divert, used my own calendar system (and also recommended better ones) and gradually go back to “normal”.
She offered a month of service with no pressure to see how things would go, but by the end of the first week I had made up my mind. Not only was I back to my old level of service but within a few days, my clients one-by-one were commenting on how well they were treated when they called to book in with me. No longer were they treated by a busy or terse greeting, they were greeted with warmth and patience, which at a time when you are in pain or need to make a medical appointment is very much appreciated.
Almost a year later, I still somehow feel their service is too good to be true, and there must be a catch, but this is very much not the case. They charge me much less than the previous company and have reduced my bill without me needing to ask when I had periods with less than expected calls. Similarly, in busy times, they have optimised my bill for me, only charging for what I have really used.”
Ashdale Clinics
Martin Fitzgerald
MSc.,(Chem), MSc.,(CHM), Lic.Ac.,TCM., RCHM, MACI
Ashdale Clinics Director Lecturer, Medicine Dept., University College Cork
McCoy Solicitors Cork
“Using Call Pal is a fantastic way for a small or new business to have an affordable yet reliable call answering service…
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A good answering service is essential for any business to develop business leads. The team at Call Pal are very professional and I get regular feedback from clients on how nice the team are at dealing with their calls. I could not recommend Call Pal enough who have been a brilliant support to me in helping me develop my business.”
David McCoy